Player Support

Aced is dedicated to providing the best customer support of any online poker room. The Aced Poker support staff have impeccable technical knowledge which they provide customers in a friendly and personalized manner. With lighting fast response times, players can access 24 hour support via email on support@aced.com

We'll respond to your request in 48 hours latest.

If you have problems with or queries about a specific game or table, please provide the game id and number. These are found in the top right hand corner of the poker client software.

Frequently Asked Questions

By following the links below you will find our Frequently Asked Questions. If this does not answer your question, please contact our customer support.

• Installation and Upgrade Issues
• Getting Started
• General Game Play & Tables
• Freerolls, and Tournaments
• Player Options & Accounts
• Settings, Performance & Explanations
• Deposits, Bonuses & Withdrawals
• Connection, Disconnection & Cancellation
• Rake

24hr Support

Aced is dedicated to providing the best customer support of any online poker room. The Aced support staff have impeccable technical knowledge which they provide customers in a friendly and personalized manner.

If you have problems with or queries about a specific game or table, please provide the game id and number. These are found in the top right hand corner of the poker client software.